Last updated on: 8th August, 2018
1. Introduction
Hello and welcome to Shipsapp!
Shipsapp (“Shipsapp”, “we” and “us”) take privacy of our users
(“User”, “you”) very seriously and this privacy policy is designed to provide
to our Users a better understanding of how information is collected, stored and
used by Shipsapp (“Policy”). This Privacy Policy is legally binding between you
(and your client, employer or another entity if you are acting on their behalf)
as the user of the services of Shipsapp and Shipsapp and/or its affiliates.
By signing up for any of the services or products offered by Shipsapp
(collectively, the “Services”), accessing our website at www.Shipsapp.com (“Website”),
creating and managing shipments through Shipsapp (“Shipment”), or receiving a
Shipment, you acknowledge that you have read and understood this Policy and the
information collection and handling practices outlined in it. The Policy
describes in detail our policy and practices in respect of our collection, use
and/or disclosure of information about you. We understand that your providing information
online involves trust on your part. We have the highest regard for your privacy
and personal information and realize that the success of Shipsapp depends on
the trust you have in the way we handle your personal information.
If you do not agree to the terms of this Policy, you must
immediately cease using the Website or our Services. The term “Personal
Information” in this policy, is used to describe any information related to
individuals or businesses. The term doesn’t include the name, business address,
telephone number of an employee of an organization.
We reserve the right to occasionally update, revise, modify or
amend this Policy. If changes are made we will post it on this page (www.Shipsapp.com/privacy) and inform you
either by email or by a notification on your Shipsapp account. If you continue
to use Shipsapp Services after these changes, you agree to the revised policy.
We will, in the best of our efforts, keep your Personal
Information accurate and up-to-date with the most recent you provide to us. If
you wish to have access to your Personal Information, provided that this is
allowed by law, we will disclose your Personal Information to you.
2. How to keep your Personal Information secure?
Shipsapp is committed to use the best procedures, tools and
techniques set by industry standards in order to guarantee the security of your
Personal Information.
At the same time, since there is no method that guarantees 100%
security in case of transmission of information over the internet, you are
advised to keep your password safe and make sure to prevent any unauthorized
access to your Shipsapp account and Personal Information. In case you use a
third-party device to access your account, you shall log out once your session
is finished.
We endeavor to protect your Personal Information and your
account privacy, but unfortunately, we cannot guarantee complete security.
3. Purpose of Collection
In order to gain access to the features offered by the Website
or our Services, it may be necessary for Users to provide us with Personal
Information. It is your voluntary decision as to whether or not to provide the
information as requested on the Website. However, if you do not provide such
information and/or data, we may not be able to provide certain Services, and
your use of the Website and our Services would be limited as a result. Our
purposes for collection of information shall include without limitation to the
following:
for the management of the Services provided to Users;
to handle and follow up service calls, enquiries, requests and
complaints;
to provide Users with Services information, marketing and
promotional materials;
to allow Users to register as members of the Website;
to contact Users regarding administrative notices and
communications relevant to the accounts maintained with Shipsapp (if any)
and/or the Services offered by Shipsapp;
to design and provide customized Services to Users; and
to compile and analyze aggregate statistics in respect of the
use of the Website and for Shipsapp’s internal use.
Shipsapp strives to only collect personal data which is
necessary and adequate but not excessive in relation to the purposes set out
hereinabove. In the event that Shipsapp requires the use of your Personal
Information for a purpose other than those set out herein, Shipsapp shall
request your prescribed consent to the same.
4. What Personal Information of the senders do we collect and
when?
Senders are Users, individuals authorized by a User to access
such User’s account, and in general anybody who use our Services to ship items.
In order to facilitate our provision of Services, we collect Personal
Information from senders as follows:
first and last name;
company name;
contact number;
email address;
physical address for billing and pickup; and
credit card or PayPal details.
In the event that you are a sender of Shipsapp, Shipsapp shall
collect the data in respect of the browser and device you access our Service
with, your IP address, network connection, and the date and time of when you
visit our Website. This information is used to improve our service and to
provide you with relevant information of your account.
We collect the above Personal Information when you sign up for
our Services, access our Services, activate our Services from a partner’s
website, and at any time you update your Personal Information on your Shipsapp
account.
5. What Personal Information about the recipient do we collect
and when?
Shipsapp further collects Personal Information regarding the
recipients of Shipments as follows:
first and last name;
company name;
contact number;
email address; and
physical address.
We may share the above information with third-party companies
that we use to provide our Service, including but not limited to couriers,
shipping companies, and insurance companies, in order to ensure that the
Shipment are correctly delivered to the recipients on a timely manner. We may
also contact the recipients using the above information to notify and keep them
updated regarding the information of Shipment (i.e. tracking number, courier
company, and delivery status updates), to obtain feedbacks in respect of the
courier service, suggestions for improvement of our Service, and any
information that may facilitate the delivery of the Shipment.
The above information of recipients may be collected from
senders when scheduling a Shipment, when a partner’s client uses our Services
to ship, or when a recipient of Shipment contacts us to change any information
regarding the delivery of the Shipment.
6. What Personal Information about Partners we collect and
when?
Partners are individuals, or businesses that, have agreed to
the Shipsapp terms of service on the following page of our Website www.Shipsapp.com/terms (“Terms of
Service”) and to join our partners program to combine efforts with us in:
promoting and providing Shipsapp Services to their clients,
users, visitors, or in general anyone in their community;
referring clients to Shipsapp;
integrating with our Website in providing our Services to their
clients on their respective platforms; or
developing applications using our Shipsapp API.
We may collect the following information about our partners and
their clients:
first and last name;
company name;
contact number;
email address;
physical address for billing and pickup; and
credit card or PayPal details.
7. Cookies and other tracking technologies
Shipsapp does not collect any personally identifiable
information from any Users whilst they visit and browse the Website, save and
except where such information of the Users is expressly requested. The Website
only records the Users’ visits, domain names, server address and tracks the
pages the Users visit. Such information shall be stored as “cookies”. A cookie
is small text file that our Website transfers to your computer or device’s hard
disk. Shipsapp uses these cookies to better serve, accommodate you and/or maintain
your information across multiple pages, across one or more sessions. Cookies
are used to gather and store information like IP addresses, browser type,
referring/exit pages, operating system, date/time stamp, and clickstream data
in log files. The processes will occur without affecting the Users’ utilization
of the Website.
Shipsapp and any third-party vendors engaged by Shipsapp use Shipsapp’s
cookies and third-party cookies, such as the Google Analytics cookies, together
to inform, optimize, and serve marketing materials based on the Users’ past
visits to the Website. Shipsapp does not link the information and data
automatically collected in the above manner to any personally identifiable
information. Shipsapp generally uses such automatically collected information
and data to estimate the audience size of the Website, estimate the popularity
of various parts of the Website, track Users’ movements and the number of
entries on the Website, measure Users’ traffic patterns and administer the
Website.
You may always limit the usage of cookies, from your browser
settings.
8. Forbidden use of your Personal Information
We will not use your Personal information for any reason beyond
the legitimate business purposes defined by the law.
We do not and will never sell, disclose, or share any Personal
Information, collected from you or your customers, to any company for the
promotion and sale of their own products and services.
The only case for which we reserve the right to share your
Personal Information is to guarantee the fulfillment of our Service, for which
we reserve the right to share your Personal Information only with the
third-party companies that work with us to provide our Services such as
couriers, insurance companies, and payment providers. For instance, your
customers’ contact information, address may be shared with the courier or
shipping company in order to deliver your Shipment.
9. Sharing Personal Information with third parties
At all times, the sharing of any information collected by Shipsapp
shall be done in accordance with the Personal Data (Privacy) Ordinance (Cap.
486) and may be transferred as set out herein:
Shipsapp works with third parties to provide our Services to
our shippers, users and we may share Personal information with them to guarantee
the fulfillment of our Services. Examples of third-party companies are our
listed couriers, shipping companies, insurance companies, and payment
providers. We may also receive Personal Information from our partners and third
parties.
Sometimes we may also be required to share Personal Information
with third parties to comply with legal requirements or to respond to requests
by public authorities, including to meet national security or other
requirements. Personal information may be shared with third parties to prevent
or investigate activities that are suspected to be illegal, fraudulent or in
violation of the law or of our Terms of Service. Personal Information may be
shared with accounting firms if required for purposes of auditing by the law.
Personal Information may be shared with a company that acquires
our business, whether through acquisition, merger, or any other similar
transaction.
In the event that Shipsapp is required to share your Personal
Information with third parties for purposes other than those described in this
section, we may request for your approval prior to sharing such information.
10. Security
The security of Users’ personal information is important to Shipsapp.
Shipsapp will strive to ensure that any and all personal information will be
protected against unauthorized access. Shipsapp has implemented the appropriate
electronic and managerial measures in order to safeguard, protect and secure
Users’ personal information.
All personal information and data provided by our Users are
only accessible by the authorized personnel of Shipsapp or its authorized third
parties, and such personnel shall be instructed to observe the terms of this
Policy when accessing such personal information and data. Users may rest
assured that their personal information and data will only be kept for as long
as is necessary to fulfill the purpose for which it is collected, unless Users
request Shipsapp to cease to hold the same or terminate his/her membership
account with Shipsapp. Such requests may render Shipsapp unable to further
provide its services, information and/or promotional materials for your benefit
in the future.
The Website allows Users to make payment for their Shipments by
way of Paypal or other third party checkout options. In the event that Users
choose to use Paypal or a third-party checkout option to make payments, its
respective privacy statement and security practices shall apply to information
collected via the transaction. Shipsapp encourages our Users to read the
Privacy Policy of Paypal or such third party site prior to providing any
information regarding payment.
Shipsapp follows generally accepted industry standards to
protect the personal information and data submitted by Users to the Website,
both during transmission and once Shipsapp receives it. However, no method of
transmission over the Internet, or method of electronic storage, is 100%
secure. Therefore, while Shipsapp strives to protect Users’ personal
information and data against unauthorized access, Shipsapp cannot guarantee its
absolute security.
11. Jurisdiction and Cross-Border Transfer
As Shipsapp provides Services to Users on a global scale, Users
acknowledge that Personal Information may be stored and processed in any
country where Shipsapp operates and/or engages third party companies in
providing services as set out herein. Shipsapp may transfer Personal
Information to countries including the United States, Singapore, and such other
countries as may be from time to time determined by Shipsapp, of which the data
protection rules may be different from the country of domicile of the User. Shipsapp
endeavours to take necessary measures to ensure that any transfer of Personal
Information complies with the applicable data protection laws and the Personal
Information remains protected to the standards as described in this Policy. In
certain circumstances, courts, law enforcement agencies, regulatory agencies or
security authorities in those other countries may be entitled to access your
Personal Information.
12. Access to your Personal Information
Shipsapp allows you to view, update or delete many of your
Personal Information, such as username, password, personal first and last name,
company name, email address, physical address, phone number, and payment
information, from your account settings. If you wish to access any Personal
Information that are not available from the account settings, have any
questions about our Policy, or if you wish to make a complaint about our
collection, use, or disclosure of your information under this Policy, please
contact us at hello@Shipsapp.com. We will use our reasonable
endeavors to address any complaint you may have as soon as possible.
13. What happen to your Personal Information when you terminate
working with us?
In case your account is terminated or you cease using our
Services, we will keep record of your Personal Information in accordance with
our Privacy Policy or as permitted by law.
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